Service Agreement

Service Agreement is a service contract which states the expected services and entitled support between companies and clients.

Link Helpdesk allows users to monitor the clients and the status of their service agreement to successfully deliver services.

The Service Agreement menu displays all the customers on helpdesk and the distinct services offered to respective customers.

The SLA Amount is the service fee or any cost associated for the services being provided. Refer to Figure 1 below.

Steps to update SLA

Click on the "Grey Arrow" next to the Organisation. This will expand into the "Service Agreement Details".
Enter below details
1. Date From and Date To - Enter the SLA valid dates.
2. Amount - Enter the SLA amount
3. Notes - This is an open text field. Users can enter desired content.
4. Active - Tick the "Active" box. This indicates that the SLA is active.
5. Save. Click on the "Floppy Icon".

Figure 1: Service Agreement